Job Title: IT Executive Support technician
Job Location: Bridgewater, NJ 08807
Onsite Requirements:
- white glove support
- end user support
- hardware/software troubleshooting
Job Description:
- The IT Executive Support Technician is responsible for providing onsite, white-glove IT support to the C-Level Executive Team.
- This role serves as the single point of contact for all technology-related issues and requests from the executive team, ensuring a highly proactive and responsive service.
- The ideal candidate will have a proven track record of supporting C-Level executives, demonstrating exceptional communication and collaboration skills, and the ability to deliver support outside of regular business hours when necessary.
- Candidates should possess a college degree in Computer Science, Information Systems, or a related field.
- However, candidates with significant job experience and/or certifications in related technologies will also be considered.
Responsibilities:
- Onsite analysis, diagnosis, and resolution of various technology issues (computers, printers, servers, network, and applications) for the C-Level Executive Team.
- Providing in-person technical support.
- Provide on-site support for all critical meetings, including the Quarterly Earnings Calls, Executive Leadership Team meetings, and Board meetings.
- Installation, configuration, maintenance, monitoring, and troubleshooting of hardware and software.
- Preparing and documenting devices for legal hold for data retention.
- Maintaining positive relationships with executives and providing training as needed.
- Collaborating with network and infrastructure technicians and systems administrators for efficient computing and network environment operation.
- Documenting IT-related procedures and processes.
- Developing solutions and managing multiple tasks independently and with the team.
- Serving as a liaison with third-party vendors and responding promptly to incoming calls or emails regarding hardware or software problems.
- Maintaining inventory of components and equipment and assisting in handling all equipment appropriately.
Required Qualifications:
- Associates or bachelor's degree in information systems, Computer Science, or significant related experience.
- 3 or more years of work experience in IT, working closely with C-Level executives.
- A+ Certification and Microsoft Certified Professional or other industry certifications preferred.
- Strong experience in troubleshooting, repairing, and installing computer hardware and software, and coordinating the installation of PC systems.
- Working knowledge of networking and communications protocols, MS Windows OS, and MS Office support.
- Knowledge of Active Directory, Microsoft Intune, and network services (DNS & DHCP) is a plus.
- Experience with Zero-Touch hardware deployments.
- Ability to train and guide less-experienced individuals.
- Strong written and verbal communication skills, attention to detail, critical thinking, and problem-solving skills.
- Ability to work independently and part of a team, learning new systems and hardware as implemented.
- Strong customer service focused.
