Job Title: Help Desk Analyst
Location: Torrance, CA (Onsite)
Salary Range: $80,000 - $95,000
Experience: 2+ Years
Job Description:
We are seeking a highly motivated Help Desk Analyst with a minimum of 2 years of experience to join our IT support team. The ideal candidate will have hands-on experience with user onboarding and offboarding, Active Directory management, and the Freshservice ticketing system. This role requires a detail-oriented individual capable of providing excellent support to end-users while working onsite in Torrance, CA.
Key Responsibilities:
- Provide first-level IT support to end-users, troubleshooting hardware, software, and network issues.
- Manage and resolve tickets through Freshservice ticketing system.
- Perform user onboarding and offboarding tasks, including account creation, permissions setup, and hardware configuration.
- Administer and manage Active Directory for user account management, group policies, and access controls.
- Install, configure, and maintain software and hardware for new and existing users.
- Provide technical support for Windows, Mac OS, mobile devices, and business applications.
- Ensure timely and accurate resolution of IT issues while maintaining detailed documentation.
- Collaborate with other IT staff to resolve complex technical issues and improve processes.
- Support system updates, patches, and security compliance initiatives.
- Conduct routine hardware and software audits, ensuring all systems are properly maintained.
Qualifications:
- 2+ years of experience in a help desk or IT support role.
- Experience with onboarding and offboarding processes for new users.
- Proficiency in managing Active Directory (user/group management, access controls).
- Familiarity with the Freshservice ticketing system or similar IT service management tools.
- Strong troubleshooting skills with Windows and Mac OS environments.
- Knowledge of common software applications and basic networking concepts.
