Job Description:
We are looking for a dynamic and enthusiastic Customer Success Associate to join our growing team. This role is perfect for a recent graduate who is eager to apply their problem-solving skills, has a passion for delivering exceptional customer experiences, and wants to grow with an industry-leading company. You’ll be the voice of Gratz, helping customers navigate their journey with us and ensuring their needs are met with precision and care.
Key Responsibilities:
- Customer Support: Provide world-class support through phone, email, and chat, addressing customer inquiries with empathy and efficiency.
- Problem Solving: Act as a detective for customer issues, working creatively to resolve challenges related to orders, products, and shipping.
- Order Management: Process and update customer orders, assisting with modifications to product selections and shipping details.
- Shipping Assistance: Keep customers informed with timely updates on shipping status, delivery times, and tracking information.
- Product Expertise: Become a product guru! Offer detailed information and recommendations, helping customers choose the best products to meet their needs.
- Team Collaboration: Partner with Shipping, Sales, and Manufacturing to ensure seamless order fulfillment and an exceptional customer experience.
- Customer Satisfaction: Build strong relationships with customers, fostering loyalty through positive and professional interactions.
- Documentation: Maintain accurate records of customer interactions, orders, and feedback to help us continuously improve.
Qualifications:
- Excellent verbal and written communication skills.
- Analytical mindset with strong problem-solving abilities.
- Multitasking pro who can juggle tasks in a fast-paced environment.
- Knowledge of QuickBooks and Excel is a plus.
- Enthusiasm for learning and mastering product knowledge.
- A positive attitude and a passion for helping people succeed!
Why Join Us?
- Growth Opportunities: Be part of a team where your ideas and contributions matter.
- Innovative Environment: Work in a place that values creativity and continuous improvement.
- Heritage & Impact: Play a role in maintaining and enhancing the legacy of a globally recognized brand in the Pilates community.
- Great career starter!
