Tao Group Hospitality offers competitive benefits for all full-time team members such as:
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Program with Employer Match
- Life and Disability Insurance Plans
- Ancillary Insurance Plans
- Mental Health Support and Services
- Fertility & Family Forming Support and Resources
- Pet Insurance
- Employee Discounts
- TAO Savings Marketplace
- Time off and much more!
The role of Ticketing and Support Services Coordinator is to perform the full cycle event planning, event creation and on sale through The Company’s ticketing system and handle all customer inquiries related to online ticket sales across The Company’s portfolio of venues.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
- Responds to all end-customer support inquiries related to online ticketing
- Responds to all end-customer support inquiries related to Tao Rewards Loyalty Program
- Maintain an efficient level of cooperation with the Concierge Center in handling customer support services
- Monitor the performance and assist internal users of our Live CHAT system
- Handle communication to ticket holders regarding talent cancellation and major event updates
- Assist in processing bulk event refunds as necessary
- Assist in maintaining the programming for a roster of events into our Ticket Management System for all venues
- Configure all ticketing products for online sales following the company marketing strategies
- Responsible for making updates to event listings and ticket pricing
- Program promotional campaigns through our ticketing capabilities to support marketing activities
- Proactively provide accurate ticketing reports and analysis to internal departments and stakeholders
- Assist and/ or complete additional tasks as assigned
EDUCATION/WORKING KNOWLEDGE:
- Minimum of 3-5 years of experience in customer service and ticketing platforms
- Understanding of the ticketing and entertainment industry
- Excellent written and verbal communication skills, with a strong ability to articulate support responses
- Excellent computer skills – proficient with MAC iOS and MS Office products Word, Excel, Outlook
- Ability to clean and preprocess raw data to ensure accuracy, consistency, and completeness before analysis.
- Ability to work to deadlines demonstrating excellent time management skills
- Ability to improve operational processes and efficiencies
- Outstanding attention to detail
- Professional conduct when handling sensitive and embargoed information
- Able to successfully handle multiple priorities
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
- Must have strong problem-solving skills
- Ability to work under pressure and meet deadlines
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- Excellent written and verbal communication skills required
- Must have good positive energy throughout the day
- Must be able to read the computer monitors and print legibly
- Must be able to sit and/or stand for extended periods of time
- Must be able to move quickly through work and set the pace in the office
- Must be able to push and lift up to 25 lbs.
- Small to Medium office environment
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
- 5-25% Local Travel (United States)
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required (Schedule is Wednesday through Sunday)
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Ability to maintain a high level of confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
