Date Posted: 10/07/2024
Hiring Organization: Rose International
Position Number: 472349
Job Title: OTM Business Support
Job Location: Atlanta, GA, USA, 30313
Work Model: Hybrid
Shift: Hybrid, 3 days/wk Tues/Wed/ Thurs 9 to 5pm
Employment Type: Temporary
Estimated Duration (In months): 16
Min Hourly Rate($): 65.00
Max Hourly Rate($): 69.85
Must Have Skills/Attributes: Documentation, Oracle, Order Management, Procurement, Training, Troubleshooting
Job Description
***Only qualified OTM Business Support candidates located near the Atlanta, GA area to be considered due to the position requiring an onsite presence***
Educational Requirements:
• Bachelor’s degree (minimum required)
Qualifications:
• 5 years of functional experience configuring, maintaining and supporting Client
• Troubleshooting experience related to order issues, shipment planning issues, bulk planning issues, rating issues, master data issues etc.
• Working knowledge of Client modules such as order management, rates, shipment management, equipment, invoice and voucher creation, etc.
• Ability to suggest/make Client configuration changes to support business users
OTM Business Support Overview:
The OTM Business Support Manager will support Client business users, such as transportation planners, procurement, carriers, settlement, logistics leadership, and others, in their day to day Client issues resolution with a comprehensive knowledge of functional areas of Client. Need ability to solve complex issues and troubleshoot within order management, shipment planning, bulk planning, invoicing and other areas of Client. They will liaise with business and IT to resolve system issues and be the primary point of contact for Client functional and system issues. The Suggest key process and performance improvement opportunities within Client identified during the course of support. Support Client users by conducting training sessions and maintaining job aids and transportation/ Client documentation.
Time Commitment and Scope of Work:
75% - Support Client Business Users:
• Triage day to day system issues and provide resolution for complex systems issues.
• Resolve Client related issues and identify root cause for problems to support transportation users.
• Engage Client IT Support as required and act as a liaison between business and IT.
• Monitor key systems, batch jobs and interfaces between Client and other systems.
• Resolve any Client EDI related issues to support internal teams as well as carriers.
25% - Update Client Support Documentation and Provide User Training:
• Update the current Client training documentation, Client support documentation, and update tracking logs of support issues.
• Support Client users by conducting training sessions on an as-needed basis and ensure the Client business users are following the outlined SOPs.
Travel Requirements:
0% - 10% project-related travel
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
