As the #1 fastest-growing private company in the Silicon Valley, Eltropy has grown at an average of 134% over the last 5 years and increased CFI customers in the U.S. from 0 to 600. With its unified digital communications platform including contact center voice, GenAI and cross-sell/up-sell opportunities Eltropy is expected to maintain high growth over the next many years.
Job description: The SVP of Product will outline the product’s vision statement and ensure that vision is shown in the products and has a meaningful impact on the customers and the company’s revenue. A successful candidate will be product-quality focused with a strong engineering background, business sense, strategic mindset to thrive in a fast-paced fin-tech environment, and demonstrated track record at B2B enterprise SaaS companies. The SVP will be responsible for creating and executing on strategies to define product roadmap and deliver product features on time.
Location: This position will be based in the California Bay Area. You are expected to work from Eltropy’s new HQ in Santa Clara, CA when not traveling.
Key criteria
Must have
- High energy and sense of urgency. Hands on and strategic in a startup.
- Developed and/or implemented prioritization model for complex B2B SaaS platform with limited engineering resources and multiple features/modules
- Built complex B2B customer engagement platform for hundreds of customers, including contact center voice
- Product leader with a startup which scaled from $50M to $100M ARR
- Good stage presence for product presentation and demo
- Work from Eltropy's HQ in Santa Clara, CA at least from 9am to 2pm when not traveling
Desirable
Essential functions:
- Prioritization
- Creating product vision : As the head of the product department, you will design the product's vision. This involves thinking long-term and formulating a plan for the product’s future, a product map, with a clear description of how to follow that plan.
- Ensure team cohesion: You will look out for the interest of your team members, motivate the team, and head collaboration with external teams to deliver a good result.
- Leadership: You must be able to supervise, manage problems and be a people person. You will also have a can-do spirit, willing to take responsibility for mistakes, even on behalf of your team, and possess emotional intelligence.
- Communication and collaboration: Communicate the product’s vision to the company’s stakeholders. Provide feedback to the product team. Report on strategy and plans to the CEO. Give direction to other product leaders.
- Analytical mindset: You must be able to dig into data, analyze data sets and interpret them enough to create data-driven strategies to help figure out product trends, customer needs, and product performance.
- Customer-centric: You will be the product’s biggest advocate to customers. You will be focused on making better products to keep customers satisfied and engaged. You will always have a pulse on the customer’s needs and complaints, which will be subsequently used in creating delightful products.
- Business acumen: You must be able to tie every strategy and product iteration to the business goals.
Qualifications:
- Bachelor's degree in engineering or computer science (MBA or advanced degree is a plus)
- Proven experience as a senior product leader in B2B enterprise SaaS company, with a track record of successful product launches
- Strong leadership and team-building skills
- Exceptional strategic thinking and problem-solving abilities
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- In-depth knowledge of industry trends and technologies
- Experience with product management tools and methodologies
Company Information:
About Eltropy (www.eltropy.com) - Eltropy is a rocket ship FinTech on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class AI-enabled digital conversations platform, community financial institutions can improve operations, engagement and productivity. Community banks and Credit Unions use Eltropy to communicate with consumers via Text, Secure Chat, Audio, Video, co-browsing, screen sharing and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing and other contact center capabilities.
Eltropy Values: No fear - tell the truth. products are our north star. Nothing is impossible.
Eltropy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.
K1 Investment Management:
K1 builds category leading enterprise software companies. As a global investment firm, K1 assists high-growth businesses achieve successful outcomes. K1 invests alongside strong management teams that continue to guide their organizations on a day-to-day basis. With over 130 professionals, K1 changes industry landscapes by assisting with operationally-focused growth strategies. Since inception of the firm, K1 has partnered with over 200 enterprise software companies including industry leaders such as Apttus, Buildium, Checkmarx, ChiroTouch, Clarizen, ControlUp, Eltropy, Emburse, Granicus, Graduway, IronScales, Litera Microsystems, Onit, Rave Mobile Safety, Smarsh and WorkForce Software.
http://www.k1capital.com
