Sr. Program Manager
SUMMARY OF DUTIES:
The Sr. Program Manager, IT Systems Design & Development owns one or more IT processes within one functional area. The position manages services provided to one or more internal and external customer(s). The Sr. Program Manager IT, Systems Design & Development works on multiple projects as a technical delivery team(s) leader, and sometimes as a project leader while managing matrixed resources. Responsible for systems analysis, design, development, enhancement, integration, maintenance, and support. The Senior Program Manager is responsible for delivery of very large high-risk programs, with multimillion dollar cost impacts and multi-year delivery schedule. The programs may encompass sub-programs, multiple projects and work-streams, cross-departmental interfaces, multiple technologies, geographies, and assets. Individuals in this role work independently with some indirect supervision PMO Director or AVP and have direct reports or matrixed subordinate team members. The role requires regular analytical and metrics-based reporting to other staff, Executive Committee, and stakeholders.
The Sr. Program Manager IT, Systems Design and Development possesses a solid understanding of development, testing and integration techniques. Knowledge of current and emerging IT products, services and processes is required. Individuals must be able to adjust to constant business change. Managers also provide business support, consultation and subject matter expertise for system development, maintenance, and support.
Managers are most importantly leaders to their teams and within the organization. Managers must grow the skills and competencies of their team members and influence the organization to bring overall business value.
ESSENTIAL FUNCTIONS:
- Coordinate multiple project teams, vendors, and assets to ensure timely and cost-effective sequencing and execution of critical path milestones across several inter-dependent projects within assigned program and overall portfolio.
- Ensure that program financial performance and forecasting information is available and reportable for senior executives and government regulators.
- Establish Program Governance and Controls structures to enable effective escalation and decision-making processes.
- Cultivate collaborative partnership among stakeholders to enable scoping, financial and resource decisions.
- Identify and manage assessment of major changes to scope, schedule and budget through the appropriate Program and Enterprise governance approval mechanisms.
- Provides subject matter expertise (SME), while leading across diverse teams to meet or exceed business outcomes.
- Responsible for aligning information technology solutions with the business strategy. Responsibilities include, but may not be limited to, the following:
- Works with business partners to understand business problems and desired outcomes.
- Provides input to business technology planning.
- Leads the planning, design, solutioning and implementation of IT initiatives to support business strategy – iteratively, measuring value and outcomes; learning and adjusting based on continuous feedback.
- Delivers high-quality solutions at optimal cost to customers. Measures solution performance and implements improvements as needed.
- Participates in the development of budgets. Tracks and takes appropriate steps to manage and balance the budget.
- Participates and provides input to the Service Level Agreement (SLA) and measures performance thereof.
- Provides advice and counsel to the vendor relationship decision-making and contract development processes.
- Reviews service provider performance. Identifies and confirms performance challenges and elevates for resolution.
- Meets regularly with team to determine how best to solve for business outcomes. Helps to remove/reduce obstacles impeding progress. Provides career leadership advice, guidance, encouragement, and feedback. Encourages and enables collaboration. Focus on the benefits of the whole vs. optimization of the few.
- Collaborates with business and team members to establish measurable individual and team objectives that are aligned with business and organizational goals. Documents and presents performance assessments. Recognizes and rewards associates commensurate with performance. Implements organizational practices for staffing, Equal Employment Opportunity (EEO), diversity, performance management, development, reward, recognition, and retention.
- Identifies the roles, skills and competencies needed to meet short-term and long-term business outcomes. Participates in IT workforce deployment activities.
MINIMUM QUALIFICATIONS:
- Bachelor’s Degree in related technical/business areas with 9+ years relevant experience or equivalent work experience.
- Hands-on experience with software development
- Strong knowledge and experience in Data Analytics
- Strong Agile delivery experience, SAFe experience A+
- Proven experience with API’s, Devops and lean development practices.
- Strong expertise in developing and deploying applications in Cloud based Platforms such as AWS, Azure, and other Cloud platforms.
- Requires demonstrated ability to launch and deliver solutions, coordinating with multiple teams.
- Experience with railroad or other Transportation companies strongly preferred.
PREFERRED QUALIFICATIONS:
- Experience managing large scale advance analytics & optimization implementation program.
- Understanding of IOT and big data technologies
- Master’s Degree in technical/business or equivalent
- 11+ years relevant work experience preferred.
- Has delivered multiple projects using Agile methodologies.
- Experience working in real time 24x7 IT environments.
- Domain knowledge of railroad or other transportation systems
WORK ENVRIORNMENT:
- Work is performed in an office environment, remote/traveling considered.
- May require travel up to 25% of the time to any location in Wilmington, Philadelphia, Washington D.C.
- Requires on-call status.
COMMUNICATIONS AND INTERPERSONAL SKILLS:
- Must have excellent oral and written communication skills.
The salary/hourly range is $149,400 - $193,644. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.
