JOB SUMMARY: Responsible for managing end to end process improvement projects and instituting business process changes that will improve operational efficiencies, quality, service, and profitability at a global NCL level.
DUTIES & RESPONSIBILITIES:
- Support leadership by identifying and carrying out complex projects; apply leading practices and tools, collaborating with internal/external stakeholders and executing within assigned budget requirements.
- Drive and lead overall management and implementation of high priority change initiatives from intake to prioritization, resourcing, planning, and execution in order to optimize business processes across the organization.
- Design and execute change projects - including communications, training, and operational readiness that deliver desired business results.
- Utilize flowcharts and process maps to define existing processes and identify continuous improvement opportunities throughout the organization; recommend solutions based on established metrics.
- Establish effective communication plans by setting up meeting cadences with vendors to advise of project status and gather system/platform requirements. Partner with cross-discipline team members to ensure timeliness in scheduled deliverables. Escalate appropriately and timely to leadership as required.
- Implement tools required to collect and measure relevant data, identify key performance indicators (KPIs) and produce data-driven analyses of critical functions and utilize it to facilitate business decisions.
- Facilitate change management activities to ensure smooth implementation of process improvements.
- Perform other job-related functions, as assigned.
QUALIFICATIONS
DEGREE TYPE: Bachelor's Degree
FIELD(S) OF STUDY: Business Administration, Finance, Economics, Management Science, Engineering or equivalent work experience. Master's degree preferred.
EXPERIENCE:
- 7+ years' experience in Process Improvement. Cruise/Hospitality experience preferred.
COMPETENCIES/SKILLS:
- Experience with project implementation and change management efforts associated with business process improvement and re-engineering.
- Demonstrated experience in influencing others and successfully facilitating key continuous improvement initiatives across functions.
- High motivation to learn and ability to grasp new concepts quickly.
- Excellent analytical, problem solving, communication, and collaborative skills.
- Advanced level skill set of Microsoft Office Suite with special emphasis on Excel in order to navigate and use excel spreadsheets efficiently.
- Must be detail oriented and have an ability to work effectively in a team-based environment.
To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.