Client Manager
Job Location: Houston, TX
Department: Hydraulics & Hydrology
Type: Full Time
WGA is a Texas-based professional consulting firm that was founded in 2007, WGA has experienced steady growth in a competitive market. This expansion is a result of our strong commitment to our clients providing them with the highest quality of work and service. We built our practice on the foundational beliefs that creative design drives successful projects, and that collaborative working relationships with municipalities, permitting authorities and local and state agencies yield tangible results throughout the development process. Our extensive range of experience includes industrial, commercial, large mixed-use, hospitality, healthcare, education, municipal and multi- and single-family residential projects. From large-scale industrial projects to preliminary feasibility studies, our goal is to provide value through creative and cost-effective design solutions. We have 4 locations across Texas: Houston, The Woodlands, Austin and San Antonio.
Responsibilities
The Client Manager will be a proven leader with demonstrated supervisory or management experience leading and developing a team. These activities include supervising and monitoring projects in progress in the department to ensure that work is executed on time and in accordance with the client’s requirements and within company policies, procedures, and standards. If you’re looking for the right opportunity to take the next step, this is the right growth opportunity.
Responsibilities:
- Develop and maintain strong personal relationships with clients, serving as the primary point of contact for all communication and interactions.
- Have final invoicing oversight for clients, ensuring accuracy and timely submission of invoices.
- Resolve any accounts receivable (AR) problems with clients in a professional and timely manner.
- Establish and maintain a clear communication protocol for clients, ensuring efficient and effective communication channels are in place.
- Ensure that client expectations align with project objectives, scope, fee structure, schedule, and deliverables.
- Work closely with Project Managers to ensure consistency and alignment between client expectations and project execution.
- Ensure that design solutions proposed to clients are consistent with their goals, preferences, and requirements.
- Provide high-level project oversight and guidance to ensure projects meet client expectations and objectives.
- Conduct regular reviews to ensure project progress aligns with client needs and expectations.
- Monitor client satisfaction levels and proactively address any issues or concerns to ensure ongoing satisfaction.
- Measure success based on client retention, satisfaction, and the value of projects won for all teams.
Qualifications:
- Bachelor's or Master's degree in Civil Engineering or a related field.
- Proven experience in client management or a related role, preferably in the field of Hydraulics and Hydrology.
- Strong interpersonal skills and the ability to develop and maintain positive relationships with clients.
- Excellent communication and negotiation abilities.
- Attention to detail and a proactive approach to problem-solving.
- Familiarity with engineering design principles and project management processes.
EEO STATEMENT
WGA, LLP is committed to providing equal opportunity to all qualified applicants and its employees. The Company strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, protected activity or any other status or classification protected by applicable federal, state, and/or local laws.
NOTICE TO THIRD PARTY AGENCIES: Please note that WGA, LLP does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, WGA, LLP will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, WGA, LLP explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of WGA, LLP.
