Job Title: IT Field Tech
Location: Brooklyn NY
Duration: Full-Time
Job Description:
· Provide the first point of contact for support issues at all stores.
· Able to travel daily between stores.
· Process service tickets/work logs related to problems, train customers on our Client applications and various wireless peripherals
· Elevate complex issues/problems to appropriate team members
· Troubleshoot and correct problems on site
· Perform scheduled hardware and/or software installations.
Assist stores with:
o Desktop applications, maintenance, and troubleshooting.
o Network Equipment installation and troubleshooting (routers, switches, access points)
o Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows, etc.
o Configure and/or troubleshoot Zebra handhelds, network, and label printers.
· Provide store training in Client hardware use and software applications.
· Work to gather information, or resolve issues independently or collaboratively
· Quickly learn and retain relevant system knowledge
· Support stores during Go Live opening week.
· Respond to customer inquiries and problem-solving in a professional and effective manner
· Provide feedback to the manager regarding service failures or customer concerns
· Maintain in-depth working knowledge of Client retail systems and processes
· Perform other related duties as assigned
Qualifications:
· Education:
o College degree in IT or Equivalent certifications.
SKILLS & EXPERIENCE
· Written and verbal communication skills.
· Must be a self-starter with the ability to think and work independently.
· Knowledge of network hardware or telecommunications, basic data communications troubleshooting, Cat5-Cat6 cable, and RJ45 understanding. Capable of using equipment provided.
· Strong customer service skills.
· Well-organized and detail-oriented.
· Ability to handle multiple projects/responsibilities simultaneously.
· Proficiency in MS Office applications.
· Problem analysis and solving.
· Strong decision-making.
· Able to take Initiative, and be flexible with schedule.
· Must be capable of lifting and/or carrying up to 30 lbs.
· Bilingual in Spanish is a plus.
A reasonable, good faith estimate of the minimum and maximum for this position is $50K/year to $51K/year with benefits
