Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Comcast’s Xfinity Growth Innovation and Experience (XGIE) organization brings the future to customer homes with powerful, yet simple connected experiences. Multifamily homes (also known as multi-dwelling units, or MDUs) represent both an exciting space for innovation and significant portion of Xfinity’s business.
This individual will be responsible for driving the success of Multifamily products through supporting the development of new products from inception to launch, supporting the management of these products in market, ensuring a superior customer experience through active efforts to monitor and improve on their performance, and aligning the Multifamily product space with broader company goals.
In this role, this individual will work cross-functionally with a diverse array of stakeholders in all facets of the job. Among other duties, this individual will help execute customer research, strategic business cases, technology assessments, pricing & packaging evaluations, product launches, and more. Multifamily product team’s core importance to Comcast ensures this role will have great exposure and visibility. Excellent opportunity for a well-rounded, collaborative problem-solver wanting to work on next-generation products. This individual will report to the Director of Multifamily Products and Devices.
Job Description
Core Responsibilities
- Partners with Program Management, Product Development, Operations, Product Marketing and other groups in a cross-functional team to develop new products and bring them to market.
- Analyzes data reports for trends to help guide decision making around features and customer engagement.
- Supports new products through employee and customer market trials and assists with development and execution of a go-to-market playbooks.
- Work closely with Technology and Product Experience Development teams to ensure new and existing product innovations meet go to market needs with a customer centric approach.
- Manages, gathers, and analyzes competitive intelligence data for product lines.
- Contributes to the strategic planning of product enhancements including content, pricing, packaging and new feature definition.
- Internalizes and represents the Voice of the customer throughout the product lifecycle.
- Coordinates across other functional areas to secure buy-in to deliver on the defined end-to-end customer experience.
- Manage change requests. Validates downstream deliverables and final offering (business acceptance testing).
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Although rare, must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Minimum Requirements
- Specific experiences in bringing new technology products to market.
- Experience in a high volume, fast paced innovation-driven environment.
- Demonstrated ability to work effectively with Program Management, Product Development, Operations and Marketing.
- Understands a variety of technical constraints, user experience goals, business requirements that shape current and future products.
- Strong attention to detail with an obsession over customer needs.
- Excellent written and verbal communication skills.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer Experience (CX); Prioritization; Analytical Thinking; Accountability; Product Management; Results-Oriented; Cross Functional Projects
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
