Join Vitrea, a leading Israeli technology company renowned for pioneering smart home solutions that redefine living experiences.
We are on the lookout for a dedicated and skilled Field Service Technician to join our dynamic team and play a pivotal role in delivering exceptional service on prestigious projects.
Position Overview:
As a Senior Field Service Technician, you will be instrumental in programming and servicing cutting-edge smart home systems. Your expertise will contribute to a variety of high-profile projects, including private residences, luxury offices, hotels, and upscale real estate developments. If you have a passion for technology and a commitment to customer satisfaction, we want to hear from you!
Key Responsibilities:
- System Implementation: Program and install advanced smart lighting control systems in diverse projects.
- Customer Support: Provide exceptional technical support to private clients, dealers, electricians, and distributors, ensuring their needs are met with professionalism and expertise.
- Project Leadership: Oversee projects from inception to completion, managing timelines and deliverables effectively.
- Technical Mastery: Develop an in-depth understanding of our equipment to address customer inquiries and resolve issues swiftly.
- Training & Resources: Equip distributors with essential tools and training for optimal system operation.
- Collaborative Efforts: Work closely with customer service, logistics, and team members to foster a seamless service experience.
- Issue Resolution: Manage customer complaints and oversee repairs or replacements of malfunctioning equipment.
Qualifications:
- Educational Background: Degree in Engineering or relevant Electronics Technician qualification.
- Experience: Proven background in customer service and technical support; experience programming low/high voltage systems is essential.
- Licensing: Experience with 120V systems is a significant advantage.
- Technical Skills: Strong technical orientation with experience in computerized environments.
- Independence: Ability to work autonomously while managing time efficiently.
- Interpersonal Skills: Excellent organizational and communication abilities.
- Language Proficiency: Native English proficiency is required.
- Additional Requirements: Valid driver's license and legal authorization to work in the U.S.
