The Position:
The Warehouse Manager position is based in Houston, TX and manages all the service operations for North America, and it plays an important role with this rapid growing company within the North America Market. This is a very dynamic and fast-track position reporting to the Supply Chain Manager.
Job Responsibilities:
· Manage and lead all Direct and Temporary employees across all Sungrow Service warehouse operations
· Prioritize and manage high priority escalated issues to completion.
· Manage and maintain metrics that track team and/or partner and individual productivity.
· Make sure all Warehouse Service activities are documented in SAP systems.
· Ensure SLA warehouse performance requirements are clearly identified for each customer and work with the rest of the team to achieve the goal for each service contract.
· Implement and sustain warehouse best practices 5S.
· Establish safety policies and enforce them to prevent unnecessary accidents (Safety, Forklift, etc)
· Maintain and update standards and safety training for warehouse that adjusts to changes in workforce or conditions that may arise in order to complete daily activities.
· Lead the quarterly inventory counts and report accuracy above
· Maintain inventory based minimum inventory, forecasting, and failure rate trends that adjust to demands
· Manage scrap process in the warehouse, external warehouses and possibly project locations as required
· Review third party orders for outside processes (such as transformers repairs) and required documentation.
· Oversee warehouse operations, making sure leaders and workers complete tasks quickly and effectively
· Manage warehouse worker schedules to ensure there is always enough labor to properly operate and complete shipping and receiving to mee customer or FSE project expectations
· Establish safety policies and enforce them to always prevent unnecessary accidents
· Manage inventory levels for spare components from warehouses and collaborate with Field Service Manager to maintain the spare or warranty parts levels in the field.
· Manage Vendor relationships to ensure quality and proper Inventory programs
· Manage material requirements for field service and repair centers thru Sungrow Supply Chain process to HQ
· Manage and reduce high priority escalations and conflict
· Manage Service logistics which include scheduling shipments and pick up of components.
· Track and escalated logistic or shipping delays to managed escalation process
· Order Spare parts from out factory for Field services and update other departments about lead times
· Coordinate delivery and forecasting of spare parts and unit
· Manage outside inventory for spare parts, transformers, and complete units.
· Coordinate and work closely with other departments such as Sales operations, Finance, sales, etc.
Minimum Requirements:
· 5 plus years in warehouse operations, supervision, or management experience
· 3 plus years of overall experience in a service organization
· Experience in solar inverters or other electrical related fields is a plus
· Must possess the ability to work with test equipment and hand tools as required.
· Must possess customer service, problem-solving skills, and possess decision making and analytical skills.
· Must possess effective written and verbal communication skills.
· Must be able to manage people and motivate to increase the performance.
· Must be proficient in Microsoft Office Suite (Word, Excel, power Point and Outlook)
Education or Desired License and Certificates:
· Business or Technical degree or equivalent experience
· Solar industry experiences are plus
Competencies
· Technical problem solving/analytical skills
· Self-starter, strong initiatives and an excellent communicator
· System and product level mindset
· Organization, detailed-oriented nature and strong initiative
· Strong technical support focus and a service-oriented individual both with Sales team and customers
Work Location and Status:
· Full time, based in Houston, TX
· Up to 10% Travel to other Sungrow operated warehouses or facilities (as required)
Compensation:
· Compensation commensurate with experience
· Competitive benefits package and employee programs
· Strong personal and company growth opportunities
