Job Title: Hardware Break/Fix Operations Manager
Location: Ashburn, VA
Type of hire: Contract
Job Description :
The Group: The Enterprise Data Centre (EDC) is a global organization responsible for the Firm’s Enterprise Data Centre portfolio embedded within and accountable to the Firms Technology Division.
As a team they are responsible for the provisioning and management of Data Centres from initial requirements and construction through day-to-day operations as well as the placement and rack/stack of technology equipment and physical asset life cycle management.
EDC supports the Firm’s business and technology requirements by delivering world-class Data Centre facility management through a global team of circa 300 professionals operating a portfolio of circa 400,000 square feet of data centre space, 32+ megawatts of critical power with an annual operating budget more than $200 Million.
Delivering award-winning Data Centre facilities management in a world-class way, EDC maximizes Data Centre stability and efficiency by focusing on operations, engineering, standards, risk agenda, capacity management, applications migrations, tooling/automation, strategy definition and execution.
Basic Function:
Responsibility for the management of the delivery of BAU Data Centre operations across the America’s including Enterprise, Colocation, Exchange, WAN and Cloud facilities.
Proven track record of operating in a senior role which has included responsibility for culture, people, talent development and business alignment.
This position is responsible for the overall operation and maintenance of the critical Hardware Break/fix, IMAC and Smart hands supporting IT operations across the America’s Data Centre space.
The role includes team and talent management, critical event management, incident management, problem management, change management, risk management and cost/contract management.
In addition, this will include ownership and key relationship management with our internal clients, our, Client Data Centre Operations team.
The position will be required to ensure that escalation support is available on 24x7 on-call basis, with occasional scheduled weekend work support as required.
