If you are a self-motivated individual who values integrity and hard work, as well as connecting with customers, we want to hear from you! We have an immediate opening as a Service and Install Technician to be part of our growing company. First Technologies offers competitive compensation, a fun work environment, mutual respect, and flexibility. We strive to create a culture that balances independence and collaboration, where every team member's contributions are recognized and essential to the success of the company. This is a great opportunity for an individual interested in technology, auto mechanics, robotics, mechatronics, and more. Joining our team means making a difference for students in industrial and technology education.
Apply now to take the next step in your career!
Duties
- Installation, troubleshooting, service, and repair of product represented by First Technologies throughout the Midwest for STEM education in the K-12 school and technical college markets
- Travel within the Midwest to schools/customer locations to provide services is required
- Ensure a high-level of customer service, including addressing customer inquiries and technical problems both remotely and onsite
- Clearly communicate next steps and provide initial product training to educators
- Appropriately schedule work dispatched, prioritizing customer needs and balancing company profitability
- Maintain thorough and accurate record of work performed, and clearly communicate work status to all involved parties
- Become a subject matter expert through continued self-teaching of new product represented by First Technologies as well as industry trends
- Upkeep and maintenance of a fully equipped service vehicle
- Other duties as assigned by management
Skills & Experience
- Must have a clean driving record
- Problem-solver with good judgment and reasoning, able to provide alternative solutions and approaches to customer needs
- Excellent communication and interpersonal skills, a team player who is able to maintain customer relationships
- Good mechanical aptitude with initiative and innate curiosity to learn industry technology
- Proven experience in technical support/service is a plus
- Proficiency in CRM software is a plus
Job Type: Full-time
Benefits:
- Competitive compensation
- 401(k)
- Company vehicle and related travel expenses
- Tools provided
- On-the-job training
- Paid time off
Work Location: On the road
