Summary
Candidate will be familiar with the telecommunications network design and architecture and will generally work independently under normal supervision. Incumbents will participate on project teams to provide support for the implementation of new systems and in the diagnosis of networkproblems. Incumbents will participate in discussions with vendors and service providers in order to assist in the diagnosis and resolution of network problems. This individual will provide a secondary technical support role on a major network system and may provide support for other, smaller systems. Incumbents will have a general knowledge of design standards, applicable regulations, and codes and will strengthen these skills as they work within this level. Incumbents will be familiar with and gain an increased knowledge of the technical support requirements and procedures for the specific technologies and equipment supported including the provisioning of services, system documentation requirements, and asset management requirements. Incumbents will conduct trend analysis and capacity analysis to anticipate changes in the business environment and take appropriate action. Experienced Incumbents are expected to train new candidates and may occasionally guide the work of Associates. Incumbents are expected to keep abreast of changing telecommunications regulations and technologies. Technical certifications may be required depending on the specific role.
Key Roles & Responsibilities Directly or through others, the incumbent will serve in one of the defined roles below:
Telecomm Network Operator
The TelecommNetwork Operator is the technical expert on multipletelecommunication protocols and is responsible for ensuring that the network is performing to optimum capacity. Depending on assignment, the TelecommNetwork Operator may work independently or under the supervision of a lead. Duties of this Telecomm Network Engineer include:
Strong understanding of Video Monitoring and Access Controlsystems
Planning and implementing changes to the Transport networkto ensure adherenceto all Change Management policies and procedures
Striving to resolve all issues and to identifythe root cause of everyproblem
Coordinating all plannedoutages
Communicating with verbal and written statusreports as required
Performing end-to-end analysison the transport network througha capacity/availability/response time analysis
Assisting in the trainingof new candidates
Adhering to safe work practices to support the goal of no reportable accidents within IT
Being on call and shift work– is a 24x7 operation and all personnelwill be on call in the eventof a problem
Keeping abreast of technology changes,evaluating and recommending network components and developing documentation and installation standards for these components
FAA tower lighting notifications
Updating systemand procedures documentation for all networkhardware on the document database
Planning and implementing changes to the Transport networkto ensure adherenceto all Change Management policies and procedures
Striving to resolve all problems on the first visit and to identify the root cause of everyproblem
Coordinating all planned outages
Communicating with verbal and writtenstatus reports as required
Performing end-to-end analysison the transport network througha capacity/availability/response time analysis
Assisting in the trainingof new candidates
Providing primary support for at least one major system (microwave, two-way radio, wireless LAN, etc) and secondary support on multiple minor systems
Adhering to safe work practices to support the goal f no reportable accidents within IT
Being on call – the transport network is a 24x7 operation and all personnel will be on call in the event of a problem
The Network Operator is responsible for the operation, monitoring, and control of both digital and analog telecommunications networks
These networks provide voice and data to transmission and distribution facilities, and are the primary focus is to maintain high reliability of these networks
Network Operator is responsible for initiating and coordination service restoration activities. These activities include notifying affected personal, rerouting circuits to restore service for company and customer.
The operator serves as a central contact and point of coordination for all system operation, maintenance, and repair efforts to ensure reliable operation of the system and accurate record of events that affect system integrity.
Monitor NERC/CIP Critical sites via alarm monitoring software and/or video surveillance equipment and make necessary contact with appropriate personnel when potential issues are observed
Education, Experience, & Skill Requirements
Education – High SchoolDiploma. Preferred AdvancedDegree
Experience – Five years as a NOC Operator/ VMS or access controlor five to six years equivalent experience in technical support (True NOC experience working with multiple monitoring systems, ability to multitask in this environment and self-motivation a must)
Skill – General knowledge of Telecommunications NetworkDesign and Architecture, Equipment Technologies, Standards and Regulatory Requirements, General IT Knowledge
Measures of Success
The NOC Operator will be accountable for timely responsesto CIP related access alarms
The NOC Operatorwill be accountable for timelycall out of field personnel if onsite visit is needed
The NOC Operatorwill be accountable for effectively troubleshooting and resolvingAMS outages remotely when possible
The NOC Operatorwill be accountable for effectively troubleshooting and ensuringresolution of SCADA outages remotely when possible
