Pay: Open
Temp to Hire!
Start: ASAP
Hours: 8am - 5pm M-FR
Job Responsibilities:
* Troubleshoot merchant terminals and POS systems effectively.
* Upload and manage merchant inventory/menu within POS systems.
* Respond to merchant inquiries in a high-volume, fast-paced call center environment.
* Educate merchants on various company products and services.
* Handle and resolve merchant issues efficiently and professionally.
* Research inquiries using available tools, systems, and resources.
* Open and manage cases in CRM to facilitate issue resolution.
* Deploy updates and maintain CRM records, communicating with merchants via email as needed.
Answer incoming calls and outbound calls responding to customer inquiries promptly and professionally.
Provide accurate information about products and services.
Resolve customer complaints and issues effectively.
Document and update customer records based on interactions.
Follow communication procedures, guidelines, and policies.
Maintain a high level of customer service and satisfaction.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
