Job Title: Customer Service Representative
Location : Remote
Duration of Assignment: 5 + months (possibility of extension)
Rate : $17 - $20/hr on w2
Job Description:
Join our client, a leading provider in the life insurance industry, dedicated to delivering exceptional service to their customers. They value empowerment and collaboration, fostering an environment where every employee can thrive. If you’re passionate about helping others and ready to elevate your customer service career, this opportunity is for you!
Position Overview: We are seeking a motivated and customer-oriented Customer Service Representative to support clients with their life insurance needs. This role begins with in-person training in Cary, NC, transitioning to a remote setup after the nesting period. If you enjoy problem-solving and providing excellent customer experiences, we want to hear from you!
Key Responsibilities:
- Respond to customer inquiries via phone, providing outstanding service related to life insurance policies.
- Assist customers with enrolling or changing their life insurance coverage, confirming or changing beneficiaries, and explaining policy provisions.
- Process transactions, prepare correspondence, and fulfill customer requests to ensure satisfaction.
- Utilize pre-established guidelines to perform job functions while adapting to customer needs.
- Collaborate with team members to enhance service delivery and foster a positive work environment.
Requirements:
- Ability to report to work in person for training Monday-Thursday, transitioning to virtual training on Fridays.
- Must have a quiet, secure workspace with high-speed internet (500-650 kbps); hotspots and Wi-Fi are not permitted.
- Availability to use video during interviews, coaching, and training sessions.
- Flexibility to work varying shifts within operational hours of Monday-Friday, 8:00 AM - 11:00 PM EST.
- No planned time off during the training and nesting periods.
- High school diploma or equivalent is required; 1-3 years of customer service experience is preferred.
Training and Timeline:
- Anticipated Class Start Date: 11/18/2024
- In-person training: 11/18/2024 - 12/31/2024 (8:30 AM - 5:00 PM EST, with a 30-minute lunch)
- Nesting Period: 1/2/2025 - 1/15/2025
Equipment Coordination: The client will provide all necessary equipment, including a laptop, two monitors, keyboard, mouse, and docking station. Equipment must be returned within one week of assignment completion.
**Apply right away for consideration**
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Thank You.
