Job Description:
- This position is a “Technical Support Associate” supporting our 3rd \ weekend shift in Lewisville, TX. After training during our normal hours, this person would move to the weekend shift. Shift looks like this (1hr Lunch): Friday 9:30 am - 6:30 pm Sat & Sun 6:00 am - 7:00 pm Monday 8:00 am - 5:00 pm
- The Technical Support Associate is responsible for providing desktop support and service restoration for daily operations and project efforts in a complex, distributed computing environment. Performs a broad range of IT support service: PC, MAC, software, hardware, and basic network support. Collaborates with team members and customers and contributes to the efforts to develop, implement, and continuously improve systems.
Primary Requirements/Skills
- 2+ years of relevant experience working in Information Technology supporting and troubleshooting Computers, Printers, Server(s), and other Network issues in a corporate network environment.
- Solid understanding of TCP/IP networking, VPN, DHCP, AD, DNS, WINS, and FTP
- Excellent verbal and written communication skills and attention to detail.
- Must possess good time management, organization, and multi-tasking skills.
- Solid analytical and problem-solving skills.
Primary Technical Requirements/Skills
- Knowledge of computer operations and their interfaces
- Working knowledge of communications protocols and networking technology and hardware
- Working knowledge of IT infrastructure architecture.
- Windows 10 desktop implementation and support
- Microsoft Office and Office 365 services.
