Company Description
JHR Solutions is a dynamic freight brokerage and asset-based agency headquartered in Moon, PA. Established upon core values of grit, resiliency, accountability, communication, strategic thinking, and family, JHR Solutions has rapidly grown to be a leading transportation provider. With a focus on simplifying shipping for customers, JHR Solutions services a diverse range of industries with a dedicated and experienced team.
Role Description
This is a full-time on-site role for a Customer Service Representative at JHR Solutions in Moon, PA. The Customer Service Representative is responsible for primarily tracking and tracing our live shipments. This includes shipments to be picked up, in transit and upon delivery. This person is extremely organized to make sure that these notifications on truck status are timely and accurate. The Customer Service Representative is crucial to ensuring we provide a high level of service to our customers.
Qualifications
- Customer Service Representatives, Customer Support, and Customer Service skills
- Strong interpersonal and communication skills
- Ability to prioritize and manage multiple tasks/projects effectively
- Problem-solving and conflict resolution abilities
- Experience in the transportation or logistics industry is a plus
- Proficiency with G-Suite/Microsoft Office is a bonus
- High school diploma or equivalent; additional certification in customer service is preferred
