Auto Property Damage Supervisor - Accelerated
We are currently seeking an Auto Physical Damage (PD) Supervisor to join our growing Personal Lines Auto team in our Boston, MA office.
The Accelerated PD Supervisor is responsible for managing, coaching and developing a Team of Claims Resolution Specialists accountable for the investigation, evaluation and disposition of low-to-mid complexity personal auto property damage claims as well as for providing an outstanding experience to our Customers and Agents while they go through the claims process. The Accelerated PD Supervisor will also be accountable for our FNOL support staff and assist with a trainee’s transition from our Learning and Development team to Accelerated. The Claims PD Supervisor is accountable for ensuring that his/her Team hits/exceeds the targets and expectations set for the broader PD Unit. The environment is fast paced, collaborative and provides a great opportunity to develop and display leadership skills.
What You’ll Do
- Manage a Team of Claims professional to ensure operational goals and targets are met while ensuring full compliance with the appropriate applicable regulations.
- Leverage performance metrics and reports to assess operational health of the team, identify opportunity/gaps and proactively develop action plans to address those.
- Carry out regular Quality Assurance reviews for all members of the team and effectively communicate and address gaps.
- Meet regularly with individual and collective team to provide guidance, feedback and coaching in an efficient and effective manner.
- Keep the team engaged, motivated and operating according to company standards.
- Effectively manage the phones to maximize availability and minimize wait times.
- Perform salary administration and performance evaluation of staff. Address and properly document performance issues, action plans and general developmental needs.
- Actively participates in the annual Objective setting process for the team.
- Make recommendations to management for promotions, staff size, staffing changes, salary administration. Likely to participate in the hiring of new employees.
- Resolve complaints from insureds, claimants, brokers, other claim personnel, etc., through active participation.
- Address inquiries from independent agents.
- Complete special projects as assigned by management.
Education You’ll Need
What You Need To Bring To the Table
- Prior experience in Auto Claims handling, familiarity with MA, NJ, NY, PA, CT and VT claims regulations is strongly preferred.
- Prior claims supervisory/management experience.
- Experience using a claims management and imaging system and Microsoft Office Suite products.
- Excellent communication, organizational and customer service skills.
- Demonstrated level of competency in time management, priority setting and customer focus.
- Passion for continuous improvement, coaching and developing others.
- Ability to work effectively under pressure while keeping a positive and optimistic demeanor.
What's In it for you?
- 4 weeks accrued paid time off + 9 paid national holidays per year
- Tuition Reimbursement
- Low cost and excellent coverage health insurance options (medical, dental, vision)
- Onsite Fitness Center for Employees
- Robust health and wellness program and fitness reimbursements
- Auto and home insurance discounts
- Matching gift opportunities
- Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
- Company sponsored social events
- Various Paid Family leave options including Paid Parental Leave
- $3,000 one-time bonus payment on health insurance waiver
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2.0 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
