StaffBright is currently looking for a Technical Support Level II to provide escalated support for customers and ensure issue resolution in a fast-paced environment. This role requires strong problem-solving skills and attention to detail. This role is Fully Remote with the occasional visit to the HQ when needed.
*Candidates must be based within a commutable drive to Farmington Hills, MI*
What You Will Be Doing:
- Serving as the primary escalation point for complex customer support issues and ensuring timely resolution.
- Collaborating with internal teams and external stakeholders to troubleshoot and resolve technical problems.
- Managing support tickets daily, ensuring prompt resolution or escalation when necessary.
- Identifying and implementing continuous improvement initiatives to enhance support processes.
What We Need From You:
- 2+ years of experience in a level 2 technical support role.
- Strong analytical and troubleshooting skills.
- Excellent verbal and written communication abilities.
- Experience working with analytics tools.
StaffBright - Who We Are
StaffBright matches professionals to rewarding Finance, IT, Engineering, and Sales and Marketing opportunities with industry-leading organizations helping accelerate careers while delivering excellent results for our client companies. At StaffBright, we work closely with our clients, recruiters, and candidates to ensure that talent needs are fulfilled quickly, and with the right individual. StaffBright is proud to be a recipient of Best of Staffing in 2020!