Payment Specialist
Location- Chesterbrook, PA – Hybrid schedule
As a Payments Specialist, you will support clients on an ongoing basis by reviewing update requests to payments schedules and enrolled debts, ensuring payments are made accurately and on time to creditors for active settlements and working with creditors to resolve escalations or exception requests. Every aspect of the position centers on providing a great customer experience and maintaining high levels of satisfaction and program success.
We are looking for candidates who possess the following:
- A positive attitude, team player, and empathy to hardship
- Strong multitasking, time management and organizational skills
- Ability to communicate clearly and professionally both verbally and in writing
- Proficient in Word, Excel & Outlook
Responsibilities:
- Use our CRM to manage client accounts and document updates with detail and clarity
- Review and process plan changes when active settlements are in place to make sure the changes do not cause any negative impact
- Review and process program change requests to add or remove enrolled debts to ensure compliance with enrollment guidelines
- Review all internal and external reporting for payment escalations that need to be resolved with client or creditor
- Work externally with our escrow teams and creditors to resolve any payment issues or discrepancies.
- Review settlements to ensure everything is in line per creditor agreement.
- Resolve broken settlements with creditors via phone and email
- Assist Negotiations in locking down creditor settlements
- Communicate clearly and effectively with internal teams to resolve client requests
Requirements:
- Experience in banking, finance or Bachelor’s degree
- Demonstrated written and verbal communication skills
- Strong problem-solving skills
- Ability to think critically and analyze risk
- Ability to multi-task and work in a fast-paced environment
- Ability to work independently
- Attention to detail, thoroughness and accuracy are required
- Proficiency in the use of Microsoft Office applications (Word, Excel, Outlook and Adobe)
The skills mentioned above only describe the essential job functions and are not intended to be a complete list of all duties and responsibilities. All job functions must be performed in accordance with The J.G. Wentworth Company policies and procedures.
Benefits:
- Full Medical/Vision/Dental Benefits
- 401K with Company Match
- Flexible Hybrid- as per manager approval, after training & probationary period
- 15 Days PTO
- Paid Vacations & Holidays
- An Unmatched Company Culture
- On-Site Gym & Gym Membership Reimbursement
- Employee Referral Bonuses
- Public Transportation Discounts
- Company Happy Hours
- Business Casual Dress Code
Start building your career with J.G. Wentworth today!
J.G. Wentworth is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. J.G. Wentworth makes hiring decisions based solely on qualifications, merit, and business needs at the time.
