Help Desk Support Specialist (Night Shift)
This position is 90% remote. Onsite for first 30 days of training and then transitions to fully remote.This full-time role is based in Downtown Los Angeles, and it is essential for candidates to reside within a 1-hour radius.
NIGHT SHIFT: You will be working on an alternating schedule: Tuesday - Saturday or Wednesday - Saturday from 12am - 9am, ensuring our night shift is covered effectively. As a result, you'll enjoy a three-day weekend every other week.
Location: Downtown Los Angeles, CA
Type: Full-Time
Compensation: $70,000 - $75,000 per annum, plus eligible for overtime pay. Other benefits include health insurance, paid time off, and 401K with matching.
We are searching for a dynamic and experienced Help Desk Support Specialist to join our reputable client's team. As a night-shift worker with a passion for technology support, you will be vital to provide round-the-clock assistance to our valued users.
Minimum Requirements:
- Minimum 1-year experience supporting technology in a fast-paced setting
- Expert proficiency in Microsoft Office Suite 2013/2016/2019/365, particularly Word
- Proficient with common business applications including document management systems, document comparison software, timekeeping software, and Adobe Acrobat Professional
- Expert proficiency in supporting Microsoft Windows, including performance and connectivity issues
Desired Qualifications:
- Bachelor's Degree or a minimum of 2 years in an IT Support environment
- Capability to install, service, and support Dell computer hardware
- Familiarity with maintenance activities in Active Directory, including changes to user accounts
- Ability to administer distribution lists, mobile devices, and mailboxes within Microsoft Exchange Administrator console
- Experience troubleshooting Microsoft Windows 10
