Summary/Objective
Under limited supervision the Billing Support Rep will serve as the day-to-day first line of contact for vendors, staff, clients, patients and guests, handling phone calls in addition to day-to-day office responsibilities to support the RCM billing team.
Essential Job Functions
- Management of inbound and outbound office correspondence:
- - Inbound calls: handle or transfer to appropriate person, to include customer service calls for all US clients
- - Inbound faxes: distribute to appropriate person or team
- - Inbound mail: sort and scan to India teams
- - Outbound mail: prepare through postage meter
- - Support remote staff schedules with in-office needs/resources
- Support RCM billing team operations:
- - Print and mail Epic-generated letters to patients
- - Process correspondence that India has filtered/forwarded
- - Process returned mail
- - Lockbox management: research and approve/resubmit lockbox exceptions for deposit
- - Scan vendor invoices and load checks for overseas Accounts Payable team to print
- - Claim run process support
- - Additional billing-related tasks identified operationally
