Product Support specialist

Talent Groups • austin, tx, us • 2w ago

Mandatory Skills: Python Primary with Javscript

Full JD:

We are seeking Product Support Specialists with strong expertise in Python along with proficiency in JavaScript (Angular).
You will support a data annotation tool, assisting users in resolving technical issues, understanding the product, and debugging code.
Strong communication skills are essential as you’ll interact directly with users, often troubleshooting their code in real-time.

Key Responsibilities:

Provide technical support for a data annotation tool
Understand user issues, diagnose problems, and provide effective solutions
Read, debug, and triage user-submitted code (Python + JavaScript)
Collaborate with the development team to escalate and resolve complex issues
Deliver clear and effective communication to users in English

Required Skills:

Proficiency in Python Experience with JavaScript (Angular framework) Strong problem-solving and debugging skills
Excellent communication skills to understand, explain, and solve technical problems
Ability to work in a shift-based environment

Preferred:

Prior experience in product support or technical support roles Knowledge of data annotation tools

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