Job Title: Junior Editor/Writer (Onsite)
Contract: 12 months (possible to convert)
Pay Rate range: $19-20/hour (eligible for OT)
Industry: Bank/Financial Industry
One or our clients in the Bank and Financial industry is seeking a junior Client Relations Analyst to join their team. This is an onsite role, with one round of Zoom interviews, and top candidates will be asked to submit a writing sample.
Key Responsibilities:
- Handle written client inquiries and concerns, ensuring compliance with regulations related to client complaints.
- Investigate, research, and resolve assigned cases, communicating decisions in a clear and professional written format.
- Support operational tasks such as settlement processing, privacy opt-out requests, and incoming telephone calls.
- Participate in additional projects as assigned within the Client Relations department.
Qualifications:
- Strong written communication skills
- Attention to detail and ability to manage multiple cases
- Experience with client relations or customer service preferred
