Description:
What you will do
Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Contact customer representative and ascertain equipment/systems problems. Perform service and repairs on sprinkler systems for commercial, industrial and residential applications. These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge and fire pumps.
How you will do it
· Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
· Demonstrate a high level of customer service, with strong organizational skills, positive attitude, and an ability to learn quickly.
· Must have the ability to work alone.
· Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. in order to diagnose and repair equipment.
What we look for
Required
· Previous experience in Fire Sprinkler industry performing service and repair of Sprinkler and Suppression systems
· High School Diploma or equivalent
· Have computer/phone skills - Word, Excel, Outlook and mobile apps and functions
· Be able to perform service work on all water-based fire protection systems
· Ability to work flexible hours including weekends to meet customer requirements
· Overnight travel may be required
· Must maintain truck inventory to ensure timely response to customer needs
· Must adhere to, implement, and follow safety guidelines and procedures at all times
· Possess a valid driver’s license and driving record that meets company requirements
· Follow verbal and written instructions
· Capable of performing physical labor to include carrying and moving equipment and tools weighing up to 70 lbs.
· Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 60 feet, working within ducts, crawl spaces, above ceilings, etc.
· Must be able to follow, read and understand all safety requirement of the company and the customer
· This role does require an on-call rotation
Preferred
· NICET certification is a plus
· Backflow certification is a plus
· Fire pump experience a plus
