The Customer Service and Logistics Associate works within the Wholesale Division, for both Home and Ready To Wear products. This role is responsible for conducting the activities of order fulfillment. The position is strongly reliant on software, in particular Stealth for the creation of the documents, Web Order for order entry, and the use of EDI technology. Advanced Excel skills are necessary for analysis and organization of the large date sets this position is in care of. The role is closely interconnected to Sales and Accounting. Inventory monitoring and reconciliation is also part of the responsibilities for this position.
Customer Service Responsibilities
- Work within EDI and Web Orders to enter orders.
- Work with sales team and buyers to prepare EDI product database for each new collection
- Review customer routing guidelines in order to correctly set-up shipping practices and provide instruction to all parties involved
- Create packing lists and pick tickets in Stealth once the goods are ready to ship
- Coordinate with the warehouse to arrange picking and shipments
- Process EDI transmissions and keep track of the same
- Work closely with Account receivables to provide clients with all necessary information about delivery of any given invoice
- Collect tracking numbers and proof of delivery for each shipment
- Maintain complete and accurate records of each shipment
- Transmit tracking numbers to customers, address and resolve issues with deliveries if any
- Provide customer support with updates on the status of the delivery, address complaints about past deliveries
- Create Return authorizations in Stealth and send to client
- Coordinate with the warehouse to ensure proper receipt of returned goods
- Issue receipt report and send to AR for credit memo processing
- Coordinate with Missoni store managers to handle seasonal returns of aged merchandise
- Handle returns from customers
- Address and resolve shipping disputes with clients
- Run allocation reports and send allocations to Non department stores and request approval to proceed with shipping.
- Manage all order related inquiries which arise after OCs are sent including: QC issues, overages/ underages, product availability on order/ ETDs, discrepancies in EDI data, and tracking information.
Requirements:
- Previous experience in a similar role 3+ years
- Knowledge and understanding of EDI processes and GSX catalog
- Advanced computer skills
- Excellent communication skills
- Ability to work with deadline and prioritize task
- Ability to work independently and be fully accountable for tasks assigned
- Flexible mindset, positive attitude and problem-solving abilities
Missoni is an equal opportunity employer and we are proud to hire and develop talented people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they in line with requirements of the role under consideration. These decisions are made without regard to age, sexual orientation, gender identity, race, color, creed, religion, ethnicity, nationality, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
