We are seeking a highly skilled and experienced Program Manager to oversee and coordinate the migration project from Salesforce Services Cloud to Salesforce Financial Services Cloud (SFFSC). This role will involve providing oversight and guidance to various project managers working with our internal IT teams, the Salesforce Professional Services team, and a managed services partner (FPI). The ideal candidate will be adept at dealing with ambiguity and project misalignment between the various teams.
Key Responsibilities:
- Oversee, coordinate and own the Salesforce migration project from Services Cloud to Financial Services Cloud.
- Coordinate and support project managers working with our internal IT team, the Salesforce Professional Services team, and the managed services partner.
- Ensure alignment and effective communication between Farm Credit East, the managed services provider, and the Salesforce Professional Services team.
- Coordinate the intersection of various project plans from Farm Credit East, Salesforce Professional Services, and the managed services provider.
- Monitor overall project progress, costs, and provide regular updates to stakeholders.
- Ensure all project deliverables meet quality standards and business requirements.
- Facilitate communication and collaboration among project team members and stakeholders.
- Identify and mitigate project risks and issues.
Qualifications:
- Green Card or US Citizen
- Proven experience as a Program Manager or Project Manager, preferably in Salesforce migration projects.
- Strong understanding of Salesforce Services Cloud and/ or Financial Services Cloud.
- Excellent program management skills, including the ability to manage multiple project managers and priorities.
- Demonstrated experience in coordinating multiple project plans and ensuring alignment across different teams.
- Strong leadership, negotiation, and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively with an internal IT team and external partners.
- Strong problem-solving and decision-making skills.
- Ability to deal with ambiguity and misalignment in a project environment.
- Bachelor’s degree in information technology, Business Administration, or a related field.
Preferred Qualifications:
- PMP or other relevant project management certification.
- Experience working in the financial services industry.
- Knowledge of managed services and vendor management.
