General Description: Are you ready to take your career to the next level in an exciting and dynamic environment? We’re looking for an enthusiastic and dedicated individual to join our team as an Operations Manager for our Makesafe insurance brand. In this pivotal role, you’ll work closely with clients, delivering proactive and consultative service while ensuring the highest standards of client satisfaction. You’ll manage client relationships, provide regular updates, and play a crucial part in the overall success of our organization.
About Us: At Johns Lyng USA, we offer a comprehensive range of services, including disaster recovery and management, residential and commercial reconstruction, and restoration and cleaning. As a rapidly growing integrated building services company with operations in Australia, the USA, and New Zealand, we provide an opportunity for motivated team players to fast-track their careers and make a significant impact within our dynamic environment.
Key Duties & Responsibilities:
- Lead and oversee operations across multiple sites, ensuring excellence in service delivery.
- Build and manage strong relationships with both internal and external stakeholders.
- Identify exciting business development opportunities and address key gaps to drive growth.
- Understand and manage the financial aspects of the business to ensure profitability.
- Handle escalated claims and resolve conflicts effectively with poise and professionalism.
- Maintain high standards of work while ensuring compliance with all relevant documentation.
- Develop and implement innovative problem-solving strategies that deliver results.
- Communicate and negotiate effectively with trades to monitor job progress.
- Act as a liaison between insurance companies and insured parties to facilitate smooth interactions.
- Proactively resolve disputes and issues as they arise.
- Familiarity with systems like Dash & Easybuild is a plus, but we’re happy to train the right candidate!
- Ensure all work meets legislative and contractual OH&S requirements.
- Oversee inspections, certifications, and maintain relevant documentation.
Key Selection Criteria:
- Previous project management experience is highly desirable.
- 2+ years of experience in a similar position.
- Strong communication and customer service skills that foster collaboration.
- A proven track record in driving profitable sales growth and commercial acumen.
- Exceptional ability to manage multiple priorities with ease.
- Empathy and a deep understanding of client needs.
- Local industry contacts would be a bonus.
- Excellent communication and stakeholder engagement skills.
- Proven ability to grow business and client relationships.
- Experience in managing delivery processes while maintaining high-quality standards.
- A current motor vehicle license is required.
Please note: The successful candidate must have the right to work in the USA and be prepared to undergo a pre-employment medical examination and criminal background check where required.
