Sales Operations Coordinator

Nelson Connects • austin, tx, us • 2w ago

Contract: Duration up to 2 Years

You are a sales and retention specialist who has a passion for operations and process. As an SMB Sales Operations Coordinator, you will help grow our client's commercial customer base through operational and project support. You will do this through sales operations and administrative activities including the interaction and management of backend processes that are critical to the overall sales operation.

What you will be doing:

Support sales channel leadership with administrative duties such as Salesforce hygiene, helping manage the customer pipeline, install and appointment reminders, and organizing data to help surface sales opportunities
Help recover lost customers through direct outreach such as phone/email/in-person
Partner with TechOps team to help ensure each customer gets connected in a timely manner
Escalate customer concerns and issues to the local leadership team
Help catalog customer feedback, product enhancements, and competitive intel

What you bring:

Education: High school diploma or 3 years of relevant work experience
3+ years of direct sales experience with proven results
Strong written and verbal communication skills
Flexible schedule
Strong customer service skills - able to resolve customer challenges, complaints, and concerns
Proficient in Google sheets/excel
Strong Salesforce skills
Experience working cross-functionally with diverse people and teams
Must have a functional car with a good driving record

For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can’t wait to work with you.