Immediate need for a talented Amazon Connect Architect. This is a Fulltime opportunity with long-term potential and is located in Wilmington DE/Jersey City, NJ(Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID: 24-46538
Pay Range: $130,000 - $140,000/annum. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Requirements and Technology Experience:
- At least 12 years of IT experience in customer service technologies including Contact center cloud-based Products, solution design and implementation; also experienced in omni-channel and AI/ML solutions.
- Hands-on experience in Experience in functional design for contact center solutions;
- Experience helping customer build business cases
- Experience should include people and team management, enterprise architecture and technical leadership.
- Proficient in conducting Cloud contact center solutions roadmap sessions with business leadership, vendor architecture and sales support.
- Experience providing digital experience, business automation solutions using AI/ML as well as contact center technologies
- Successful track record managing software evaluations for cloud migrations for customer service channels.
Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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