Softek Global Services (SGS) is an independent Business Unit within a larger conglomerate, committed to upholding our company values and ensuring data confidentiality. We provide robust IT solutions to our clients across multiple time zones and foster a collaborative, innovative, and diverse work environment.
We are seeking a motivated and detail-oriented Systems Engineer (Tier 1) to join our IT team. In this role, you will be responsible for the implementation, maintenance, and support of cloud-hosted and on-premises systems. You will serve as a first point of contact for escalated issues, providing critical support to ensure seamless operations across our infrastructure. SGS IT covers a broad range of time zones. As such the team must be willing to work after hours, within deadlines to meet milestones, schedule meetings, multi-task to meet demand. This is as needed when emergencies arise.
Key Responsibilities:
- Provide Tier 1 helpdesk support, troubleshooting issues related to workstations, servers, and systems.
- Assist in the implementation and management of Microsoft and Google cloud services, including Microsoft 365, Azure, and Google Enterprise.
- Conduct asset management, including inventory tracking, warranty management, and lifecycle classification.
- Support users with workstation and desktop configurations, ensuring optimal performance and security.
- Manage user accounts and permissions through Active Directory and related systems.
- Participate in cloud and on-premises migrations, ensuring minimal downtime and disruption.
- Assist with network configurations, including DNS, firewalls, and VPNs.
- Support disaster recovery initiatives, including backups and archival strategies.
- Maintain documentation of processes, configurations, and system diagrams.
- Collaborate with cross-functional teams to address and resolve technical challenges.
Skills and Experience Required:
- Familiarity with Google Enterprise and Microsoft 365 implementations.
- Basic troubleshooting skills for workstation and server issues.
- Understanding of Active Directory, including domain management and user permissions.
- Knowledge of cloud services, including Azure, Microsoft Teams, SharePoint, and OneDrive.
- Exposure to networking concepts, including TCP/IP, DNS configuration, and VPNs.
- Ability to manage helpdesk ticketing systems (e.g., Zendesk) and project management tools (e.g., Asana).
- Proficient in operating systems: Apple Mac, Linux, and Microsoft Windows.
- Understanding of security best practices and data management principles.
Qualities of Character: (Highly Recommended)
- Insightful
- Self-Educated
- Self-motivated/determined
- Social Skills – exemplary explanation skills, patience, punctual
- Tenacity/Endurance/Focus/Due Diligence to complete a given task no matter the scope
- Team Player - avoid or resolve confrontations in the best interests of the company
- Time Management
- Tinker/Puzzle solver
- Willingness to work within a diverse community
Additional Requirements:
- Willingness to work after hours as needed to meet project deadlines and address emergencies.
- Commitment to maintaining confidentiality and integrity in all aspects of work.
Softek Global Services provides a variety of benefits including company-paid health, dental & vision insurance coverage, as well as additional employee-paid health insurance options; company-paid life and disability insurance; 401k retirement savings plan with employer match; 11 company paid holidays per year, and paid time off.
SGS is committed to hiring and retaining a diverse workforce. They are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. They are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We are also committed to providing accommodations for persons with disabilities. If for any reason you require an accommodation or assistance with applying, please contact recruiting@softekgs.com.
