COMPANY DESCRIPTION
Charter Research is a highly experienced and quickly growing clinical research company, based in The Villages and Orlando, FL that is looking to add to our team to help us fulfill our mission of discovering future medicines. Our company is locally owned and prides itself on providing exceptional patient experience to our participants, as well as offering agile recruitment strategies to our sponsors. Above all, we are a team, and we are seeking the right team member to add to our foundation in Orlando.
POSITION OVERVIEW
The Patient Engagement Director is responsible for leading the site’s Patient Engagement Team, including oversight of community and event marketing, physician partnerships, patient recruitment, and prescreening. The Patient Engagement Director works closely with the Site Director and is responsible for ensuring a continuous and growing volume of new screens to support the site’s enrolling clinic trials.
RESPONSIBILITIES
- Develop, implement, and maintain a variety of patient engagement initiatives and staff standards and procedures to increase patient participation in clinical trials and grow the number of screens per month.
- Work closely with the Site Director and clinic team to ensure smooth delivery of a high volume of well-qualified screens to the clinic.
- In collaboration with the Site Director, establish screening goals aligned with the site’s enrolling studies and the site’s internal enrollment goals, and motivate your team to achieve the goals.
- Improve organizational systems and processes to increase conversion rates of leads to prescreens, prescreens to screens, and leads to screens.
- Plan and lead the execution of day-to-day activities for community and event marketing, physician partnerships, patient recruitment, and prescreening.
- Initiate, develop, grow, and maintain relationships with local physicians and other community groups, increasing access to enriched patient populations and providing clinical research opportunities to the local community.
- Provide daily guidance to team members to work effectively together as a high-performance team and achieve results.
- Utilize performance metrics to identify areas of low performance and implement process improvementsEnsure participation of patients from a variety of racial and ethnic backgrounds to meet diversity goals for enrollment.
- Stay actively involved in the clinical trials landscape, especially regarding patient recruitment strategies and tactics, identifying trends and growth opportunities.
- Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching and mentoring employees; addressing complaints and resolving problems. Responsible for the overall direction, coordination, and evaluation of the Patient Engagement Team.
KNOWLEDGE, SKILLS, AND ABILITIES
- Growth mindset with demonstrated ability to deliver results and achieve growth goals by developing and improving organizational systems and processes and hiring and training team members to work effectively together as a high-performance team.
- Ability to manage and lead people, develop relationships, and build teams that succeed in delivering on assigned metrics.
- Excellent critical thinking skills, with ability to develop comprehensive solutions and solve problems independently.
- Proven organizational skills and ability to manage multiple people and projects simultaneously.
- Excellent communication, presentation, and persuasion skills, with demonstrated ability to collaborate and influence across teams.
- Proven ability to create a comprehensive site-wide patient engagement plan and successfully direct the implementation of all aspects of the plan.
- Ability to see and plan the big picture, work on granular details, and understand how the granular details connect to the big picture.
- Strong focus on execution and results, with the ability to consistently meet deadlines and achieve goals.
QUALIFICATIONS
- Bachelor’s degree required. Master’s degree preferred.
- CCRC, CCRP, and/or ACRP-CP (or equivalent) professional certification preferred.
- At least five (5) years’ experience in a management role, with demonstrable results in managing a team, improving processes, and delivering year-over-year quantifiable growth in key metrics.
PHYSICAL REQUIREMENTS
- Prolonged periods of sitting at a desk and working on a computer.
- Prolonged periods of walking, standing, speaking, and moving.
- Must be able to lift up to 30 pounds at times.
Charter Research provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.
