Title: Helpdesk Analyst
Location: hybrid – Livingston, NJ
Duration: 6 months + extensions
PR: $18-20/hr
Compensation:
$18/hr to $20/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law Compensation.
Must Haves:
Proficiency in MS Office required
Proficiency in relevant software packages and applications
Customer service oriented with strong interpersonal skills
Dedicated professional with the ability to respond to requests promptly and accurately
Must be detailed oriented, organized and be able to multi-task and work under pressure to meet or exceed deadlines
Proactive and motivated with strong problem solving and follow up skills
D2D:
Log, prioritize, assign and troubleshoot all emails, trouble tickets and walk-up requests reporting technical problems with hardware.
Troubleshoot issues as 1st & 2nd level support for multiple versions of Windows (10/11)
Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff
Install/upgrade hardware/software on workstations (including Mac)
Troubleshoot and replace laptop and PC hardware and handle warranty repairs
Maintain inventory counts and provide regular updates to management
Create and maintain images for commonly used laptop models
Prepare, box, and create shipping labels for all products on a daily basis
Provide tracking numbers to relevant parties for shipped items on a daily basis
Process incoming packages sent to the Helpdesk
