They will be hiring for this project in Nov/Dec.
If you want to be a standout candidate, please complete training on doing upgrades from Windows 10 to Windows 11. This will be the core task of this role.
Here is a good starting point: https://support.microsoft.com/en-us/training
This is the team that builds and images laptops for internal employees and contractors.
Candidates must be detail-oriented and have a good background with the required tech.
Job Profile Summary
To provide intermediate technical evaluation, consultation, and support of global desktop computing.
Job Description
Duties and Responsibilities
- Provides intermediate-level technical support for desktop endpoints which includes implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring.
- Manages the Back Office queue in ServiceNow
- Image and deploy machines to end users
- Follows asset management standards
- Conducts monthly asset management audits
- Tracks down missing equipment
- Evaluates current process model and demonstrates conceptual thinking in defining new process improvement implementations.
- Handles monthly Tech Refresh list which includes building out new machines, deploying to end users, reclamation of retired end points, and disposal.
- Generates standard and ad hoc reports, and conducts trend analysis.
- Monitors and provides data required for monthly metrics and department dashboard.
- Documents all knowledge base opportunities for the department and ensure accuracy of the knowledge base.
- Complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels.
- Complies with Information Security policies and procedures.
