Director of Housekeeping
SUMMARY
The Director of Housekeeping will be responsible for the management and day-to-day operations for the Housekeeping department.
ESSENTIAL FUNCTIONS
Job duties include, but are not limited to:
- Responsible for the long term vision and direction, including improvements and projects.
- Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
- Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction.
- Ensure that all equipment is maintained and used accordingly.
- Meet all service and production standards for Montage.
- Responsible for overall financial performance including budgeting, forecasting, and financial planning of the department.
- Bear ultimate responsibility for monitoring consumption and ordering replacement of guest and cleaning supplies.
- Maintain effective cost control through systems and processes.
- Manage the selection, training and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction.
- Hire, train, supervise and develop colleagues for maximum effectiveness.
- Provide seamless employee relations with contract employees, ensuring proper training and culture integration.
- Establish safe working conditions through appropriate training.
- Create appropriate relationships with all levels of hotel Associates.
QUALIFICATIONS
- High School Diploma or equivalent is required, Bachelor’s Degree preferred.
- Five (5) plus years’ experience in housekeeping within a luxury hotel.
- Must have Intermediate skills with Microsoft Office products; Word, Excel, PowerPoint, Outlook. Opera preferred.
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary.
- Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
- Knowledge of hotel housekeeping operations.
- Must possess basic computational ability.
- Must possess basic computer skills.
- Budgetary analysis capabilities required.
- Knowledge of housekeeping service techniques and cost controls such as manpower, productivity and other expenses.
PHYSICAL REQUIREMENTS
Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to lift up to 15-40 lbs. on a regular and continuing basis. Must be able to walk, stand, sit, bend, stoop, squat and stretch to fulfill tasks. Must have finger dexterity to be able to operate office equipment.
