Continuous Improvement Manager
Schedule: Monday - Friday; Must be willing to work nights and weekends as needed
This role will compensate between $74,000-$142,000
As an Operations Manager at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.
With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.
Continuous Improvement Manager Responsibilities:
- Identify and facilitate process improvement projects, training, and workshops to drive cultural change.
- Conduct root cause analyses to determine metrics, troubleshoot manufacturing/business and assembly issues, material flow, project plans, production capacity, facility design and create process documentation.
- Identifies and implements cost reductions in pursuit of Continuous Improvement Program
- Carry out data collection and analysis for process mapping.
- Partners with the customer on containment actions in production, and corrective actions to improve outgoing product quality.
- Develop budgets and cost analysis to determine project feasibility.
- Drive value stream mapping to define current state and transition to future state.
- Develop and conduct compliance audits, program evaluations, and reviews to drive results with the fortitude to ensure change is permanent.
- Manage multiple areas with multiple priorities and multiple stakeholders –daily.
- Guide the direction for the facility, as an internal expert and consultant in continuous improvement best practices
- Build and foster relationships with the customer and work with them to deliver NLS principles and deliverables.
- Support employees at all levels by mentoring and training in NLS methodologies.
Individualized Tasks:
- PA Gemba: Weekly Review of a Process area in the building. Focus on adherence to the JIS in cooperation with the training team. Optimal team would be MVPs in area, NLS Manager and Training coordinator.
- Hour by Hour Monitoring: With the roll-out of new Hour by Hour boards in Gate 1, NLS manager will be the Tier 0 as part of the layered audit. Tracking and reporting based on feedback from the Tier 1 and Tier 2 audits.
- Roster Validation: NLS Manager will be responsible for auditing the roster updated from supervisors. Each Supervisor should be reviewed every month.
- Area Audit: All zones (final TBD) within the building will be audited at a standard cadence. Review focused on Safety, 5S, and Muda.
- 5S Audit: Daily 5S audit of areas within building. This would also include non-production areas.
- PAO Audit: Review of existing PAO board for process adherence and report to OMs.
- Team Building Exercise: Work with supervisors and OMs to identify opportunities for morale improvement with an additional focus on identifying underutilized talent in the workforce.
- Business Analyst Check-in: Daily check in with supporting BA for issues or needs.
- Training Team Workshop: Weekly Session to get needs from Weekend Training team for gaps and opportunities for improvement.
Required Education and Experience:
- Bachelor's degree or equivalent experience, preferred.
- Minimum of 1+ years of continuous improvement experience, required.
- 1+ years logistics industry experience, required.
- 2+ years of experience in a supervisory or management role, required.
- Experience with P&L management, objective setting, and project management, preferred.
