Currency Exchange International (CXI) is a Financial Services and Technology Provider based in Orlando, Florida.
Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI’s primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Visit our website to learn more about life at CXI: https://www.ceifx.com/about/life-at-cxi
Our Value Statement: We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies.
Our Values:
- Customer First - We earn the right to be our clients’ first choice.
- Integrity - We hold ourselves to the highest standard to build trust.
- Collaborative - We always win as a team.
- Innovative - We find new methods to deliver change and advance technology to the industry.
- Passionate - We are driven to be the best in class.
Currency Exchange International is seeking a Payments Processing Specialist to join their Payments team in Orlando, FL!
Description: Payments Processing Specialist, 1 is responsible for processing incoming payments, wire returns, cash letters and cheque collection items in an accurately and timely manner. The purpose of this position is to optimize daily payment activities and cheque processing to assist with the best performance of the payments department and the organization.
Essential Functions:
Incoming/Returned/Outgoing Wire Payments:
- Monitor bank accounts to identify and process any incoming wires and wire returns.
- Review bank accounts for customer settlements and process end of day wire drawdowns.
- Communicate with internal teams, clients and banking partners to assist in end-to-end process of wire payments or wire returns.
- Requisition deals within TMS to process API and ACH customer payments.
- Process PADs in TMS and upload files into our banking partners’ platform confirming these are released according to SLAs.
- Communicate via e-mail with clients on low complex situations regarding wire payments.
- Modify wire instructions in the CEIFX Repair Queue to sanitize client payment instructions.
Foreign Drafts Issuance:
- Process orders from clients for foreign drafts that are placed.
- Communicate with internal teams, clients, and banking partners to resolve any issues regarding foreign drafts issuance.
Collection and Cash Letter Items:
- Process Cash letter and Collection Items.
- Communicate with internal teams, clients, and banking partners to resolve any issues regarding foreign cheque clearing.
- Update and maintain a database with banking contacts for collection and wire inquiries.
Customer Service Center and Administrative Duties:
- Triage new tickets submitted to the payments department and escalate appropriately and timely, maintaining the department SLAs.
- Field and respond to client inquiries as needed and escalate issues appropriately and timely.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change at any time with or without notice.
Competencies:
- Action Oriented
- Functional Skills
- Situational Adaptability
- Effective Communication
- Optimizes Work Processes
- Nimble Learning
Required Education and Experience
- Bachelor’s degree in business administration, finance, accounting, mathematics, economics or an equivalent combination of education and experience is preferred.
- 1-2 years of work experience is preferred (not mandatory).
Position Type/Expected Hours of Work:
This is a full-time position and the hours of work, and days are Monday through Friday 10:00 AM to 6:00 PM. This job operates in a professional office environment and requires the employee to be in the office every workday.
Benefits:
- Commuter Reimbursement - CXI will pay the driving toll, bus or metro cost in and out of work
- Holiday Pay – 11 days of paid designated holidays annually
- Vacation Pay – 10 days of paid vacation time off annually
- Sick/Personal Days – 5 days of paid sick/personal time off annually
- 401K Plan - Company matches at 5%
- Health/Dental/Vision - 60% payment of the Health/Dental/Vision Insurance premiums
- Short and Long-Term Disability - Plan premiums are fully covered by CXI
Currency Exchange International is committed to providing a fair and inclusive interview process for all candidates. We invite and support applications from individuals with disabilities. Accommodations are readily available upon request to ensure that candidates can fully participate in every stage of the selection process.
