Job Title - Risk Operations Analyst / Fraud Investigation Analyst
Pay rate - $25 - $30/hr on W2
Job Location - Hybrid - Draper, Utah 84020)
Duration: Starts off as 6-month assignment has the potential to extend (based on business need and performance)
Full-Time - Must be available to work 8am-5pm PT Saturday-Wednesday. Subject to change based on business needs.
JOB DESCRIPTION
As a Risk Operations Analyst on our Risk Onboarding Team, you will be responsible for reviewing new and existing accounts for potential fraudulent activity while adhering to risk and compliance requirements. This role will include verifying the accuracy and authenticity of customer-provided information, documents, and identification through reliable sources and appropriate verification processes while establishing and maintaining strong customer relationships.
Experience and Qualifications:
- Has 0-2 years of fraud and risk investigation operations experience preferably in ecommerce, payments or financial services
- Possesses data analysis and natural investigative skills
- Has the ability and comfortability to communicate clearly, and effectively with customers
- Possesses excellent organizational and time management skills
- Has a working knowledge of Excel to create spreadsheets
- Excellent problem solving skills.
Responsibilities:
- Conduct KYC due diligence and fraud reviews when assessing new customer accounts for risk exposure
- Contact customers as needed regarding missing documentation or clarification about verification documents
- Successfully able to review and analyze newly onboarded customer accounts and relevant documentation in a high paced environment within established SLAs
- Keen eye to detecting red flags and making good judgment decision with minimal supervision
- Identify, research and highlight trends relating to risk management.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.
REQUESTING AN ACCOMODATION
Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.
PAY TRANSPARENCY POLICY STATEMENT
Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington.
