We are currently seeking an IT Field Technician in Brooklyn, NY. This is a full-time, direct hire opportunity that will require driving to retail sites to perform basic maintenance on POS (Point-of-Sale) equipment.
The IT Field Technician is a great opportunity for entry level technicians to gain more hands-on experience. Entry Level Criteria is as follows:
- Computer literate, with a desire to learn telecommunications and cellular technology, Supermarket, Retail or POS experience is a plus. Willing to travel extensively; work nights or days if needed; flexible with work assignments Valid US driver's license from NJ or NY state, and clean driving record.
Responsibilities:
- Provide first point of contact for support issues
- Answer a high volume of phone calls, collaborating with customers to resolve KF applications, wireless devices, printer, or computer problems in real time
- Process service tickets/work logs related to KF related problems, train customers our KF applications and various wireless peripherals
- Elevate complex issues/problems to appropriate team members
- Perform scheduled hardware and/or software installations on site
- Configure, Install, and more importantly maintain new or used peripherals, network printers, and POS equipment.
- Assist customers with desktop applications, maintenance, and troubleshooting Network Equipment KF Software related, remotely using TeamViewer, MS Office, ADC, Windows etc.
- Install, train, and deploy new applications, ADC application, Scale’s configuration, and Wireless peripherals. (Data collection, Network Validation, and Training/Network Standardization)
- Telecommunications line installer and repairer, basic data communications troubleshoot, terminate data cable, know how to run data cable if needed (short runs only) and trace a cable to determine if it’s good or not.
Qualifications:
- Experience or education in the IT field preferred; Bachelor’s degree required
- Ability to handle multiple projects/responsibilities simultaneously
- In-depth knowledge of customer service principles and practices
- Proficiency in MS Office applications
- Problem analysis and problem-solving
- Decision making
- Planning and organizing
- Initiative
- Flexibility
- Ability to tolerate stress
- Must be capable of lifting and/or carrying up to 30 lbs.
- Must be fluent in English and Spanish
- Must have valid driver’s license and own reliable transportation
