As a Closing Officer, you will be responsible for managing customer settlements and assisting with the processing of customer files. You will also contribute to the success of our business and impact our customers by leading the branch office’s customer service and customer capture efforts.
Primary Responsibilities
- Contact all customers to educate them on the benefits of owners title insurance
- Contact all customers to discuss the benefits of our services with the goal of earning their settlement business
- Monitor and conduct settlements, reviewing all transactions and documents and gathering all required signatures
- Create and manage customer service initiatives and provide reporting to branch/operations managers
Qualifications
- 1+ years of customer service or sales experience
- Excellent customer service skills and strong oral/written communication skills
- Strong organization skills, attention to detail and the ability to multi-task
