Peterson Cat has a need for a Service Manager at our Hillsboro, OR location. The Service Manager is responsible for all service department activities, including directing repairs, maintenance, and other activities relevant to providing excellent service to customers and other departments of the store.
Job functions include the following:
- Operate as profit center and within scope of company mission statement; develop and monitor budget; act to control costs and reduce expenses; contribute and encourage the submission of cost improvement ideas.
- Maintain good customer relations; intercede to help resolve problems and enhance relations; assist with warranty claims as needed.
- Oversee work order closing process; periodically review work orders for accuracy and completeness, and the appropriateness of parts and labor.
- Supplement other marketing efforts; stimulate and promote use of company service capabilities; provide quotes where possible.
- Interview, hire, coordinate store orientation and training, discipline, and conduct performance and salary reviews of service employees; support affirmative action; ensure adherence to company policies, rules and regulations; maintain a high level of productivity and morale.
- Conduct safety meetings, accident investigations, and train department personnel on safe work procedures.
- Maintain and ensure safe and healthful working conditions as set forth in facility safety program; ensure compliance with environmental regulations as set forth in company hazardous materials and environmental protection programs.
- Supervise assigned office staff; oversee accomplishment of clerical functions and maintenance of files and records; maintain control over on-line systems; maintain enough stock of office and promotional supplies to allow for efficient and effective business.
- Communicate with customers concerning service activities including reviewing jobs, explaining invoices, identifying needs for future repairs, and making maintenance recommendations.
- Provide on-the-job technical training to department technicians as needed and schedule formal training activities for department technicians.
A candidate for the opening needs an Associates Degree from a fully accredited college or vocational/technical school in a Diesel Technology; and a minimum of six to ten years of directly related experience in truck/tractor/heavy equipment service; or an equivalent combination of education and work experience. Must maintain a valid driver’s license with a satisfactory driving record.
