Role: Fenergo Technical Lead with KYC/CLM domain competencies
Location: Dallas, TX / Charlotte, NC (Onsite)
Job Type: Contract
Description:
- Improve customer onboarding experience with the implementation of Fenergo KYC product FenX.
- Configure FenX in line with the client requirements and validated the functional configuration changes as expected.
- Support UAT testing to address, respond to functional queries and made appropriate configuration updates related to these queries.
- Identify and automate customer lifecycle processes to reduce manual intervention. Increase customer satisfaction by reducing cycle times.
- Automate the entire order process with customer loopback along the cycle.
- Improve response times to customer complaints and return processes.
- Automate order process helped streamline sales reports and KPI forecasts.
