Masis Professional Group is assisting our client with a temp to hire Customer Service Representative opportunity.
Duties and Responsibilities:
ORDER MANAGEMENT
o Checks Promo Assist software for promotions to match dates/ items/ pricing
DEDUCTION MANAGEMENT:
o Researches/ analyzes deductions (short pays of invoices) against entered promotions in Promo Assist software
SALES SUPPORT:
o Interacts with Sales Team- call, email or in person, addresses inquiries and needs
WAREHOUSE INTERACTION:
o Updates appointment log (Excel)– local deliveries
o Handles frequent date changes from trucking company- communicates with brokers, customers and sales reps
REPORTS:
o Reviews shortage reports, conditionally contacts customer
o Runs certain reports daily from AX - such as shortage, open orders
INVENTORY:
o Aware of Red Zone / Overstock, places orders to sell such items
Requirements:
· Knowledge of Microsoft Dynamix AX 2012 OR D365
· Knowledge of the food manufacturing industry, order processing and sales organization experience.
· BI-Lingual in Spanish helpful but not required.
