We are looking for a Vacation Rental Coordinator to help with managing the day to day operational aspects of the business, and resolving issues on a timely basis. This is a perfect role for a well-organized problem solver and great communicator, with demonstrated initiative who is good at wearing multiple hats.
PLEASE ONLY APPLY IF YOU LIVE IN LA JOLLA, PACIFIC BEACH, OR WITHIN 10 MINUTE DRIVE TO LA JOLLA.
What you'll do:
• Become intimately familiar with 6-8 luxury short term rental properties
• Manage the housekeeping schedules, duties and staff to ensure all properties are cleaned properly, as necessary
• Order and keep up stock and essentials in all properties as necessary
• Oversee all necessary maintenance and coordinate with necessary maintenance staff
• Handle inquires and bookings through Airbnb and VRBO
• Customer support via phone and email, ranging from check in times to WiFi connectivity, primarily on weekends
• Able to communicate effectively with guests, providing specific property details (pool location, parking spot, etc.)
• Resolve customer complaints and answer guest inquiries regarding rental services, events, directions, local attractions, etc. in a friendly, professional manner.
• Ability to attend to and diffuse upset or angry guests
• Must be able to multi-task and effectively prioritize
• Excellent phone etiquette and communication skills
• Good command of language and grammar - bonus points if you can also speak Spanish (bilingual and multilingual)
• Must be self-starter, self-motivated and able to work independently
• REQUIRED own transportation to occasionally meet guests and deliver supplies as needed
• Limited bookkeeping
• Resolve customer complaints and answer guest inquiries regarding rental services, events, directions, local attractions, etc. in a friendly, professional manner.
• Perform miscellaneous job-related duties as assigned
What you'll bring:
• Work experience in a customer service and/or property management role preferred
• Experience in the vacation rental space is a plus
• Must be experienced and savvy with all forms of technology
• Problem solving and a customer service focused mentality are a must
• Must be able to travel to properties as needed
• People person is comfortable meeting and greeting guests and checking them into properties
• Able to multitask on cellphone, computer and more
• Ability to work a flexible schedule including evenings and weekends
-Must be willing to be on call
Pay will be subject to experience between 23-28 per hour.
