Lead Designer
Location: Downtown Chicago, IL
Work Model: Hybrid
Summary:
The lead designer guides work in the Experience Design & Research practice, envisioning digital and service experiences for BU products and initiatives. Seeking a Lead designer with 5 plus years of Salesforce experience
Major Duties
• Works to improve user experiences with technology and business collaborators
• Guides design to meet objectives and outcomes, influences business and technology decisions with user needs in mind
• Contributes to an open culture that enables employees’ development through direct but kind feedback, promotes diverse perspectives and fosters a sense of curiosity and optimism
• Creates user experiences, from low-fidelity sketches to high-fidelity mockups and prototypes while applying the NT Digital Design System.
• Provides creative direction and conducts design reviews, balancing design decisions between research, technology, and business unit objectives
• Solves experience problems and takes new perspectives on existing solutions
• Exercises judgment based on the analysis of multiple sources of information
• Works within broad guidelines and policies
• May collaborate in an agile environment or ad hoc in emerging experience projects.
• Guides designers and researchers relative to the current project or digital product
Knowledge/Skills
• Ability to put Human-Centered Design and UI/UX best practices to work within a professional setting, as demonstrated in a work portfolio
• Proficiency in a range of relevant design methods and concepts, which may include low-fidelity sketching, information architecture, wireframe development, usability testing, research planning, competitive analysis
• Strong design skills in multiple competency areas (visual, interaction, information architecture, product)
• Able to present work and decisions effectively, through presentation and storytelling skills
• Ability to recognize, predict and incorporate use cases and user interactions into design
• Highly flexible, adaptable to change and comfortable with ambiguity and critique
• Effective use of collaborative/communication tools
• Clear growth mindset, looking for opportunities to learn and motivated to approach challenges proactively
Experience Required
• 7+ years demonstrated work experience delivering digital experiences
• Educated in design or related field, formally or though comparable training
• Design thinking and UI/UX best practices, as demonstrated in a portfolio of professional work.
• Experience working with a cross-functional team or large-scale software development lifecycle, preferably in an agile environment, is desired
