Summary
The ITS Technical Coordinator is in charge of providing support to the Chief Technical Officer (CTO) / Head of ITS by:
- Providing technical expertise on Architecture schemes and decision for the ITS (IT Production Services – Infrastructure) department
- Manage and provide expertise for key ITS Project deliveries for the Bank
GIT ITS Americas Department Overview
- ITS stands for Information Technology Production Services
- IT Production Services is in charge of both Run the Bank (RTB) and Change the Bank (CTB) activities related to all of Americas IT Infrastructure.
- ITS is in-charge of the design and production of infrastructures, the production of GIT applications, the setup of technical security systems and backup plans.
- ITS supports users (~1200) and systems of 11 sites throughout the Americas.
- The technical infrastructure spread across three data centers, two in New Jersey and a smaller footprint in the New York office.
The technologies used encompasses core infrastructures (Systems, Storage, Database, Network, and Security), end user services (Citrix, VDI, and communication services), Monitoring Tools and applications and associated infrastructure (middleware platforms such as Control-M, MQ, CFT, Connect-Direct).
Key Responsibilities
Architecture related activities:
- Be knowledgeable of the Bank Infrastructure layers (with a focus on network but not only)
- Design architecture schemes for ITS projects for US and Americas region
- Review architecture design provided by our Head Office
- Be a SPOC (Single point of Contact) for Americas for Head office to ITS topics.
- Continuous improvement for ITS setup within Americas
- To answer to Audit questions internal and external including regulators
- Partner and coordinate with ISS department on ITS solutions
Project management related activities: acting as Project Manager / PMO on ITS projects:
- This includes, when applicable, change management activities (including roles and responsibilities, creation of service level agreements, review of current processes, definition of target processes and organization…); project scoping, planning and monitoring; define risk analysis on the different IT activities involved in the IT projects; organization of training as well as User Acceptance Testing.
- Define, communicate & support standards across local Global IT division in line with System Product Life Cycle and Global GIT project management methodology.
- Ensure adherence to the System Project Life Cycle (SPLC) and produces or assists in the production of key deliverables defined by the SPLC.
- Implements and develops improvements based on LEAN-CA-CIB best practices
- Organize working, project and steering committees.
- Ensure that all system implementations meet US regulatory standards (inclusive of cybersecurity requirements) and done in accordance with the Bank’s policies and procedures.
- Collaborate with NY Internal Auditors in their pre-implementation review.
Assist and provide expertise to CTO for any strategic or key requests
Management and Reporting
This position will report directly to the CTO of the Bank (Head of the ITS department)
Key Internal contacts
Any business line involved in projects.
GIT Head Office and ISS technical teams (and their architects)
Key External contacts
Any external provider involved in projects as well as the Head Office.
Qualifications/Education Required:
- Must be a bachelors’/engineering graduate
- Minimum 10-12 years of experience in managing Network/Security or Infrastructure environment with about 3-5 years of experience in financial institutes
Experience Required:
- Technical expertise on architecture layouts for network
- Infrastructure experience (Build, Run)
- Project Management on IT Infrastructure projects
Specialist Training Required:
- Project management certification (PMP) preferred
Competencies Required:
Microsoft Office Suite, specifically Excel, Visio, Power Point, Word
Skills & Knowledge Requirements:
- Strong written and verbal communication skills
- Good organizational skills with attention to detail
- Multi-tasking
- Ability to analyze and summaries information
- Ability to work autonomously
- Comfortable in working with multiple teams across locations with excellent inter-personal skills
Other:
- Organization, delegation, ability to provide technical guidance.
- Budgeting.
- Familiar with information systems functional and business processes preferred
