We are partnering with a growing premier yacht yard in their search for a MARINE SERVICE ADVISOR! As a premier boating facility and mobile marine service provider, we’re looking for the best of the BEST to provide the ultimate customer experience when it comes to being the initial point of contact for marine repairs, parts, and maintenance customers. Bring your positive attitude and enjoy working year-round with a stable organization who takes care of their employees through competitive pay, bonus and incentive opportunities, paid training, paid time off, insurance, and MORE.
Responsibilities:
- Communicate with customers in person, via phone, and text, listening to their service needs and providing updates accordingly
- Provide detailed explanations of services needed and estimated costs involved
- Review service history and manufacturer guidelines to recommend necessary maintenance or repairs
- Partner with service technicians to ensure work is completed efficiently and to the highest standards; communicate clearly with service technicians to ensure accurate diagnostics and repairs
- Monitor the status of ongoing repairs and keep customers updated on progress
- Present customers with options for additional repairs or services as needed
- Assist in managing warranty and insurance claims, ensuring all relevant paperwork and communications are processed correctly and in a timely manner
- Facilitate the delivery or pick up of vessels with customers, ensuring all issues have been resolved and the customer is satisfied
- Follow up with customers post-service to ensure satisfaction and encourage repeat business
- Document and keep all systems and software updated
- Perform other related duties as assigned
Requirements:
- 100% positive attitude required, no exceptions.
- 3+ years’ experience as a Service Advisor, preferably within the marine industry.
- Working knowledge of marine vessels, service needs, systems, and repair processes.
- Working knowledge of Microsoft Office Suite, and ability to learn proprietary software and scheduling systems; Salesforce experience a plus
- Customer-oriented; ability to clearly communicate technical details with empathy
- Ability to multitask and prioritize multiple service requests simultaneously
- Experience operating a Forklift is a plus
- Willingness to cross train across Parts and Shipping & Receiving to provide coverage as needed
- Bilingual in Spanish is extremely beneficial
- Ability to work overtime as needed, with focus on spring and fall seasons
